Sep
14
Contact Us System Update
Posted by knifeguy under announcements
We have just been notified that our contact us server will be upgraded & back online within hour.
Sep
14
Contact Us system offline
Posted by knifeguy under announcements
It is now 10:21PM PST Thursday, Sept. 13, 2007
We are still experiencing problems with the contact us system. I know that Steve is on the phone with our data center. Update to follow.
Sep
12
Contact System Upgrade
Posted by knifeguy under announcements
We are performing a hardware upgrade to our “contact us” email system, this upgrade should take less than 1 hour. As a result of this upgrade our email system will be offline from, Thursday, September 14 18:50 to 19:30 (40 minutes).
Sep
10
Inventory Time!
Posted by knifeguy under announcements
Yes, it’s Inventory Time! This count will delay orders placed on Monday, all orders placed on the weekend will ship out on Monday as scheduled. Orders placed on Mon - Tue will ship on Wed.
We apologize for the delay, this only happpens twice a year.
Sep
07
CRKT Zilla-Tool Multi-Tool
Posted by knifeguy under New Arrivals
The CRKT Zilla-Tool has just arrived into stock. They are very cool, part knife, part multi-tool. Nice that they are small enough to carry with a pocket clip. All at a decent price.
You can also check a detailed brochure at the CRKT website.
Sep
05
Customer Service Phone Hotline
Posted by knifeguy under announcements
As many of our customers know, we had a toll free number listed on our website from 1998 to 2006. We removed this number during Dec. 2006, at that time we sent out an email to our customer explaining the reasons for doing this. You can also read the explanation by visiting our Knowledge Base link here.
We are happy to announce that tomorrow, Sept. 6, 2007, we are launching a new Customer Service Phone Hotline. The phone number for this hotline will be emailed in your order confirmation email. This will allow our customers to call with any problems or questions. Please note that we still encourage our customers to use our email contact form, as it allows us to keep better records & have your question answered by the proper department.
Customer service is our focus & this is just one part of many improvements that we are making to our business to expand & improve our customer service.
As always, we appreciate your business & support over the years.
Sep
04
Labor Day Weekend Catch-Up!
Posted by knifeguy under announcements
Just a quick note to let our customers know that we are running a little behind on replying to emails due to the Holiday weekend. We have spent today shipping orders & will have all emails from the weekend replied to by later this evening PST. We appreciate your patience with us.
Sep
04
Knowledge Base System Upgrade
Posted by knifeguy under announcements
We have just finished the upgrade to our Knowledge Base system, this new feature on the site is replacing our old FAQ system. With the new system, it allows our customers to quickly access commonly asked questions. It also allows our staff to quickly add questions & answers to the website. We are currently adding more questions/answers to the system & this should be complete by the end of this week. Take a peek - Knifesite - Knowledge Base
Sep
03
Labor Day
Posted by knifeguy under announcements
Our office & warehouse is closed today for Labor Day. We will be under normal business hours tomorrow. Orders placed today will be shipped out tomorrow & your tracking information will be emailed to you Wed. by 10AM PST.
Sep
03
Welcome to KnifeBlog.com
Posted by knifeguy under Uncategorized
Knifesite.com is the proud new owner of KnifeBlog.com
We plan to use this blog to keep in touch with our customers, showcase products, reviews & new products.